At CartZA, we aim to provide a seamless food ordering experience for students, whether you're picking up your meal or having it delivered. However, we understand that issues may arise, and we’re here to help. This Refund Policy outlines the circumstances under which you may be eligible for a refund.
You may request a refund if:
The order was not fulfilled (e.g., vendor was closed, item was unavailable)
The delivered order is significantly incorrect (e.g., wrong meal, missing items)
The order was never delivered and you were available at the listed address
You were charged incorrectly due to a technical error
Refunds will not be issued if:
You changed your mind after the order was confirmed
You failed to pick up your order within the vendor’s specified window
You provided incorrect delivery information or were unavailable to receive it
The issue is subjective in nature (e.g., taste or portion size complaints)
To request a refund:
Open the CartZA app
Go to Order History
Tap on the relevant order and select "Report a Problem"
Provide a clear description of the issue and attach photos if applicable
You must request a refund within 2 hours of order pickup/delivery to be considered.
If approved, refunds will be processed back to your original payment method
It may take 3–7 business days for the refund to reflect, depending on your bank or payment provider
In certain cases, we may issue app credit instead of a direct refund.
All refund decisions are reviewed by CartZA in collaboration with the relevant vendor or delivery partner. We reserve the right to deny refund requests that do not meet our policy.
If you have questions or need help with a refund:
CartZA Support
📧 Email: cartzainfo@gmail.com
📱 In-App Help Center
