At CartZA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application and related services.

By using CartZA, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our app.

1. Information We Collect

We collect the following types of information to operate our service effectively:

a) Personal Information

• Full name

• Email address

• Phone number

• Student ID (if required for verification)

• Delivery address (if using delivery services)

b) Order & Transaction Information

• Orders placed

• Order history

• Payment information (processed securely via third-party providers)

c) Device & Usage Information

• Device type, OS version, app version

• IP address

• Usage statistics (e.g. screen views, clicks)

d) Location Data

• With your permission, we collect GPS location data for:

  • Delivery address accuracy

  • Improving delivery logistics

  • Optional features like locating nearby vendors

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your meal orders (pickup and delivery)

• Provide customer support

• Send order updates and important notifications

• Improve our services and personalize your experience

• Detect and prevent fraudulent activity

• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Food vendors: To fulfill your order

• Delivery partners: For delivery purposes

• Service providers: For app hosting, analytics, or payment processing

• Legal authorities: When required by law

All third-party partners are obligated to protect your information.

4. Data Security

We implement security measures to protect your information, including:

• Data encryption in transit (HTTPS)

• Secure payment gateways

• Access controls and authentication

However, no method of transmission over the internet is 100% secure. Use the app with this understanding.

5. Your Rights and Choices

You can:

• Access and update your profile information

• Disable location services from your device settings

• Request deletion of your account and data by contacting us

6. Children’s Privacy

CartZA is intended for use by individuals aged 18 and above, primarily university students. We do not knowingly collect data from children under 13.

7. Changes to This Privacy Policy

We may update this policy periodically. When we do, we will notify users via in-app messages or email. Please review changes carefully.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

CartZA Team
📧 Email: cartzainfo@gmail.com
📍 Address:  UFS main campus